Managed
IT Services

What are the benefits of using managed IT services?

Managed IT services are beneficial for both large organizations and small businesses; new companies and established ones. Some of the benefits of using managed services include:

• Filling the skills gap. Managed services can be good for teams that don’t have the time, skills, or experience internally to manage certain business functions on their own, or choose to focus their efforts on other initiatives. Relying on an expert to provide a service allows your teams to focus on innovation without getting bogged down in routine tasks.

• Cost savings. Many managed services are tied to variable cloud expenses. These services can save you money on staff and training. Pricing for other managed services is usually included in a fixed monthly charge. Engaging a managed service company instead of building in-house IT operations can be cheaper and the costs can be more predictable, which is helpful for budgeting.

• Reliability. You can worry less about outages because the managed service provider is responsible for keeping the service available at all times. Services and IT support are provided under an SLA, so it is clear what to expect and when to expect it. An in-house IT team is often juggling multiple responsibilities but an MSP can focus on perfecting delivery of their specific service. This means focusing on the health and security of the service, applying patches and upgrades as needed.

• What’s the difference between managed IT services and cloud services?

• The phrase "managed IT services" sometimes appears alongside other terms like "cloud services," but what’s the difference?

• Cloud services are software offerings managed by vendors and delivered to customers on demand. Cloud services generally include vendor management of application, data, and platform services, but usually don't include management of the customer workload itself, whereas managed IT service providers typically provide the cloud platform on which their service is delivered as part of their service.